Last Updated: 29th March 2024

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Student information from PTE: Student Guidance and Support document 

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To ensure that you receive accurate information regarding our courses and policies, please refer to the information leaflet provided below. This resource is designed for prospective students, enabling them to make well-informed decisions about their education with us.

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Click to view: PDF Written statement to prospective students

 

Know the Code

 

The Code of Pastoral Care has been formulated to ensure you receive optimal support.

 

If you seek further details or encounter any challenges, we encourage you to reach out to SureSafety. Alternatively, if necessary, you can also contact NZQA.

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For additional information, please visit: www.nzqa.govt.nz/know-the-code

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Click to view : PDF NZQA Know the Code

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Complaints or Compliments

Our goal is to deliver exceptional service to our clients and students. If you are dissatisfied with the service you have received, or have experienced exceptional service or training, we encourage you to share your feedback on how we can enhance your experience. If you wish to submit a complaint, kindly fill out our enquiry form provided on the website or contact us at +64211760919

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Click to view our complaints policy: PDF Complaints policy

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Wellbeing

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Wellbeing means we have the tools, support and environments we need to be who we are and to build and sustain lives worth living.

Your well-being is our priority. Please talk to any of our staff for support or make use of the information and links below.

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Click to view: PDF - Wellbeing poster Five ways to wellbeing.

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Helplines

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• Need to talk? Free call or text 1737 any time for support from a trained counsellor

• Lifeline 0800 543 354 or 09 522 2999 or free text 4357 (HELP)

• Suicide Prevention Helpline 0508 828 865 (0508 TAUTOK0)

• Youthline 0800 376 633 or free text 234

• Samaritans 0800 726 666.

 

Support Agencies for wellbeing in Aotearoa:

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• Mental Health Foundation Information for anyone going through a difficult time and for those interested in mental health and wellbeing.  www.mentalhealth.org.nz

• Victim Support 24/7 support services for people affected by crime, trauma, and suicide.  Call 0800 842 846 

• Lifeline Aotearoa They provide free helpline & text services 24/7, all confidential support from health professionals and trained volunteers.  Call 0800 543 354 - http://www.lifeline.org.nz/

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Student Related Polices

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